This four day workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you write to explain things, to smooth relationships and to convince others of the value of some course of action. Writing must be clear, concise, complete, and correct.

The aim of this course is to ensure new employees understand the world of work. 

A training programme for Call Centre staff who need to improve their customer service and telephone skills, by equipping them with the skills, knowledge and behavioural attributes required to consistently deliver quality customer service in the Call Centre environment.

The aim of this course is to become a super salesperson. When you have completed this course you will be able to define the key concepts associated with Selling and you will be able to:

• Identify the main obstacles that can block sales
• Understand the nature of selling viewed as a Process
• Understand a range of sales techniques from preparing a proposal through to closing the sale
• Use these techniques to build an effective sales process for your service

The Basic- Advanced Fire Fighting / Fire Marshal Course equips learners with the knowledge to identify, contain, prevent and extinguish different types of fires using basic firefighting equipment.  Learners are taught basic firefighting techniques and how to apply them in a safe and correct manner. Focuses on command, control, decision-making, and the safe management of fire-fighting teams during complex shipboard fire emergencies.

• We will cover different features of the interface, show users how to print, cover some simple scenarios, and cover the basics of formatting.
• We will cover how to create and use advanced formulas, analyse data, organise worksheet data with tables, visualise data with charts, insert graphics, and enhance workbooks.
• Students will cover how to automate worksheet functionality, audit worksheets, analyze data, work with multiple workbooks, export Excel data and import/export XML data. 

This course provides learners with the skills and knowledge to safely erect, use, inspect, and dismantle scaffolding in line with safety standards and regulations.

This accredited course equips learners with the knowledge and skills to identify hazards, assess risks, and monitor safe work practices when working at heights.